Payment Terms
Payment Stage | Amount Due
|
Confirmation | 25% |
90 Days Prior to Arrival | 25% |
42 Days Prior to Arrival | Balance Due Date |
Payments may be made by credit card, bank transfer or payment link in the agreed currency. Any bank charges incurred are the responsibility of the client. Proforma invoices are available on request. Amendments requested within 21 days of travel are subject to a £50 administration fee.
Cancellation Charges
Payment Stage | Amount Due
|
90 Days Before Arrival | 25% |
42-89 Days Before Arrival | 50% |
21-41 Days Before Arrival | 75% |
Less Than 21 Days Before Arrival | 100% |
All cancellations must be submitted in writing. A cancellation administration charge of 5% of the booking value or £250 (whichever is greater) applies and will be charged within 48 hours of notification of intention to cancel. Any accommodation or services successfully re-sold will be refunded. Additional supplier costs already incurred may also be charged.
Additional Charges
Description | Amount Due
|
Late Amendment Fee | £50 |
Cancellation Administration Fee | 5% of booking value or £250 (whichever is greater)
|
Seat/Carpet Damage | £200.00 |
Vehicle Cleaning/Sanitation | £250.00 |
Flight Delay Waiting Time | £75.00 |
Overtime | As applicable |
Ground Support Services | At cost |
Changes & Force Majeure
Cróga Tours reserves the right to amend itineraries, accommodation, transport arrangements, visits or programme content where circumstances beyond our reasonable control require changes. We accept no liability for delays, cancellations or losses arising from severe weather, industrial disputes, natural disasters, pandemics, terrorism, war, transport disruption or government restrictions.
Ground Transportation
Clients are responsible for any damage caused by members of their party. Smoking, illegal substances and unsafe behaviour are prohibited. Seatbelts must be worn where fitted. Drivers reserve the right to terminate services without refund in cases of unacceptable behaviour. Vehicles must not exceed their legal seating capacity. Driver hours and rest periods will be operated in accordance with applicable legislation. Lost property remains the responsibility of the passenger.
Delays
Where departure or arrival delays exceed two hours, additional coverage may be provided subject to availability and charged at the rates above. Flight delays must be reported as soon as possible.
Insurance & Liability
All travellers are strongly advised to hold adequate travel insurance. Our total liability shall not exceed the total amount paid for the booking. We are not liable for indirect losses, loss of profits, weather-related disruption or circumstances beyond our control.
Accessibility & Special Requirements
Accessibility requirements, dietary requirements, allergies, mobility assistance, service animals and accommodation requests must be advised at the time of booking wherever possible. Dietary requirements must be notified no later than 21 days before arrival. While every effort will be made to accommodate requests, some venues may have unavoidable limitations.
Accommodation & Unused Services
Equivalent accommodation may be substituted where necessary. No refunds will be provided for unused services, accommodation or itinerary components unless agreed in advance.
Data Protection
Personal information will only be used to administer bookings, process payments and provide contracted services. We do not share personal information with third parties except where necessary to deliver services.
Currency Fluctuations
Quoted prices may be adjusted where significant exchange-rate movements or supplier-imposed surcharges occur after quotation.
Fuel Costs
Quoted prices are based on fuel rates prevailing at the date of quotation. Cróga Tours reserves the right to apply a reasonable fuel surcharge where fuel prices increase materially before service delivery. Any surcharge will be proportionate to the increase in operating costs.
Payment of a deposit, confirmation of a booking, acceptance of a quotation, or use of services supplied by Cróga Tours shall constitute acceptance of these Terms & Conditions.
